FAQ

When will I have access to a digital product if I have ordered it?

You’ll receive immediate access after you’ve paid (i.e., once the payment has been successfully processed). The digital product is not available on this online store, but you can access it by logging in at https://digitaal.kwin.nl/nl/login. If this is a subscription renewal, you can continue to use your current login credentials. If you are a new customer, you will receive an email with more information about access. You will gain access to the digital product using the email address used to place the order.
Tip: If you’ve purchased a new digital product and haven’t received an email from https://digitaal.kwin.nl with the subject line “Activate your account at KWIN,” that email may have ended up in your spam folder. If the email isn’t in your spam folder either, you can request a new one via https://digitaal.kwin.nl/nl/resetting/request.

In what format are the online/digital products made available?

KWIN Livestock Farming Online and KWIN Greenhouse Horticulture are available as PDFs. These PDFs contain a watermark in the form of the email address of the person who placed the order. KWIN AGV can only be viewed on screen. The calculation modules can also be viewed and edited on screen, and it is possible to save the calculations and retrieve and adjust them later.

Who have access to a digital product?

The ordered digital product may only be used by the person who ordered it, unless otherwise agreed upon and confirmed in writing.

When can I expect to receive a hard copy order?

Your order will be processed the same day and handed over to the shipper the next business day (or possibly the same day if you order before 2:00 p.m.). On average, your order will be delivered to you 2 business days later.

What is the term of a subscription?

For the digital products of KWIN Livestock and Arable Farming, the subscription term is 1 year, beginning on the day the payment is successfully processed. One month before the end of the subscription period, you will receive an email reminder and the option to renew your subscription. If you do not renew, access will automatically expire 1 day after your subscription period ends.

What payment options are available?

You can pay for your order via:

• iDEAL/Wero
• Credit card (VISA, Mastercard, or American Express)
• (SEPA) bank transfer

In all cases, payment is processed through the payment service provider Mollie. The payee is “Stichting Mollie Payments.”

When will I receive the invoice?

The invoice is generated once payment has been successfully processed and is then sent to the email address you provided. Unfortunately, it is not possible to generate an invoice before payment has been made.

I chose bank transfer but did not pay within 30 days

If you do not pay within 30 days, your order will be canceled. It is not possible to make a payment after those 30 days have elapsed because the payment can no longer be linked to an outstanding order.

If you still want the product, you can, of course, always place a new order (and pay on time).

Our finance department needs an invoice in order to process the payment

As previously mentioned, the invoice is generated once the payment has been successfully processed. Unfortunately, this online store does not allow invoices to be generated before payment has been made.

If you forward the order confirmation email and the payment information email (from Mollie) to your finance department, they will have all the necessary information to make the payment. Both emails are required because, unfortunately, the ordered product is not listed in the email from Mollie. You can locate the ordered product using the order number listed in the subject line of the email from Mollie.
Another option is to order and pay for the product(s) in your personal capacity and, after receiving the invoice, submit it to your employer for reimbursement.

The product I want to order is out of stock. What can I do?

Send a message to webshop.kwin@wur.nl

Can I return my order?

Digital products cannot be returned. Books can be returned within 14 days, and you will receive a refund.

In the unlikely event that your order arrives damaged, we can send you a new book immediately.

What are the shipping costs?

Shipping costs are always €5 (excluding VAT)—regardless of the number of products purchased.

How is the order shipped?

Your order will be shipped via one of the major shipping carriers (PostNL, UPS, DHL, or DPD).

How can I contact you?

Send an email to webshop.kwin@wur.nl