FAQ

When can I expect my order?

Your order will be processed within one week once full payment has been received.

What are the shipping costs?

Shipping costs are € 5,- (incl VAT). Orders above €20,- (incl. VAT) don`t have shipping costs.

How is the order shipped?

Your order will be shipped with a track and trace number with DPD (in The Netherlands and Europe) or PostNL (outside Europe).
For more information about delivery with DPD: Delivery times | Your Delivery Experts | DPD
For more information about delivery with PostNL: International delivery times for Post and Parcels | PostNL

I placed an order, but did not receive a confirmation. Did the order reach you?

If you did not receive any confirmation within three days after your order, possibly something has gone wrong. Please contact us through foodformarsandmoon@wur.nl

How can I pay?

You can pay using Ideal, credit card or by banktransfer, depending on the product/service that you have chosen.

Can I return my order?

Products can be returned within 14 days and the amount will be refunded.

How can I contact you?

You can contact us by mail through foodformarsandmoon@wur.nl We are available on workdays and will try to answer your mail within three days. Of course, if an expert can react faster, he/she will. The shorter the answering time, the better!

I have a complaint, where can I file this?

We are sorry to hear that you are not satisfied. We aim to solve any complaint in the best possible way. Please contact us through foodformarsandmoon@wur.nl 

I have a compliment, where can I file this?

We are happy to hear your feedback! Please contact us through foodformarsandmoon@wur.nl 

Where can I find the general terms and conditions?

The General Terms and Conditions can be found here: General Terms and Conditions - WUR.
Special terms and conditions of Wageningen Environmental Research can be found here: Special terms and conditions

 

Stichting Wageningen Environmental Research
P.O. Box 17, 6700 AA Wageningen
Droevendaalsesteeg 3, 6708 PB Wageningen
p: +31 317-480084
e: foodformarsandmoon@wur.nl 

CoC: 09098104
VAT: NL8113.83.696.B03