1. When can I expect the order?

Your order will be processed within one week on receipt of the order.

2. How is the order shipped?

Your order will be shipped with a track and trace number with DPD (in The Netherlands and Europe) or PostNL (outside Europe).

For more information about delivery with DPD: Delivery times | Your Delivery Experts | DPD

For more information about delivery with PostNL: International delivery times for Post and Parcels | PostNL

3. Which possibilities to pay are there?

You can pay your order by Ideal, credit card or by banktransfer. 

4. Can I return my order?

Products can be returned within 14 days and the amount will be refunded.

5. What are the shipping costs?

The shipping costs are € 15,- for counting dishes and Cobb’s aluminum slide holders and € 25,- for Cobb’s sieves. (ex VAT - regardless of the number of products purchased).

6. How can I contact you?

Please send an email to Lisette.Groeneveld@wur.nl.

7. I placed an order but did not receive a confirmation of this. Did the order reach you?

If you did not receive any confirmation receipt than possibly something has gone wrong. Please contact us via Lisette.Groeneveld@wur.nl.

8. Where can I find the general terms and conditions?

The General Terms and Conditions of the WUR can be found here: General Terms and Conditions - WUR.
Special terms and conditions of WUR Nematology (Nema) can be found here: Special terms and conditions of WUR Nematology (Nema)